How to book for a residential service

The following standard process will be followed to ensure a fairly service:

Make a request either by Contacting Us or using our Online Request Form

  • Mercy Consulting employee will make a follow-up call with the customer

  • Capture the necessary information of the customer

  • Visit the customer’s house to confirm the service requested (e.g the size, complexity and products needed)

  • Provide a preliminary quotation to the customer within 3hours

  • Customer confirm the quotation and service at least 2 days before the service execution day

  • Provide the final invoice to the customer

  • Customer to make the payment before the execution day

  • Service executed. Working hours is between 07:00 AM to 17:040 PM